You are entitled to cancel your order up to 14 days after receipt without notice. You have 14 days left to return your product after cancellation. You will then be credited with the full order amount including shipping.
Only the costs for returning from home to the webshop are at your own expense. If you make use of your right of withdrawal, the product will be returned to the vendor in the original condition and packaging with all supplied accessories and – if reasonably possible.
To use this right, you can contact us at email@example.com so we can create an return label for you, however the costs (€6.50) are for yourself. Before returning the package, you must complete the return form and place it in the order. We will refund the due amount within 14 days of registration of your return, provided that the product has already been returned in good order.
If the product is damaged or the packaging is more damaged than necessary to try the product, we can pass on this value reduction of the product. So treat the product with care and make sure that it is well packed in return.
Do you want to trade a product? That’s no problem. You can contact us at firstname.lastname@example.org. For the exchange of your product you must complete the return form and place it in return shipping. The cost of the return is for your own account.
Accidentally sent a wrong delivery address? Please contact us as soon as possible. We will try to change the address for you.
Specifies here the exceptions to the right of withdrawal. Also clearly indicate in the article that it is not returned for the consumer ordered. Please note: Exclusion of the right of withdrawal is only possible for products:
- With sealed products. When the seal is broken, these products can not be returned.
- Which have been established by the entrepreneur in accordance with the specifications of the consumer;
- Which are clearly personal in nature;
- Which by their nature can not be returned;
- Who can spoil or age quickly;
- Whose price is subject to fluctuations in the financial market on which the entrepreneur has no influence;
September 1, 2017